Privacy Policy
Fix My Leaky Basement (Samurai Property Services Limited) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and marketing communications.
By using our website and services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of personal information when you contact us, request a free site assessment, or use our services:
Contact Details: Name, phone number, email address, and residential address.
Property Information: Details about your basement, crawl space, or foundation issues.
Marketing Preferences: Your preferences regarding promotional emails and offers.
Website Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.
We collect this information directly from you when you fill out a contact form, request a quote, subscribe to our emails, or communicate with us.
How We Use Your Information
We use the personal information collected for the following purposes:
Providing Services: To schedule site assessments, provide quotes, and deliver our basement repair solutions.
Marketing & Communications: To send promotional offers, updates, and service-related emails. You can opt out of marketing communications at any time.
Website Improvement: To enhance user experience and analyse website traffic.
Legal Compliance: To comply with New Zealand laws and regulations.
Your information will not be sold or shared with third parties for unrelated marketing purposes.
Data Storage & Security
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. Your data is securely stored and only accessible to authorised personnel.
While we implement strong security measures, no system is completely foolproof. If a data breach occurs, we will take immediate action in accordance with the Privacy Act 2020.
Sharing Your Information
We may share your information with:
Service Providers: Third-party companies that help us with marketing, website hosting, or customer service.
Legal Authorities: If required by law or to protect our rights and property.
We ensure all third-party providers handle your information in compliance with New Zealand privacy laws.
Your Rights & Choices
Under the Privacy Act 2020, you have the right to:
Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Information: Ask for corrections if your details are inaccurate or outdated.
Withdraw Consent: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.
Request Deletion: Ask for your personal information to be deleted unless we are legally required to retain it.
To exercise your rights, please contact us as per contact details below.
Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience and analyse visitor behaviour. Cookies help us understand how users interact with our site, enabling us to optimise performance.
You can disable cookies in your browser settings, but this may affect website functionality.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Phone: 0800 777 772
Address: 57 Hatton Road, Orewa, 0931
Fix My Leaky Basement (Samurai Property Services Limited)
Serving Auckland & Surrounding Areas